Buyer protection

Buyer Protection

Auri Petra Fine Jewelry

Buyer Protection

At Auri Petra Fine Jewelry, your safety and confidence are our highest priorities. We exclusively use Stripe and PayPal for checkout because they offer the most secure and transparent payment protection available. Both platforms are globally trusted leaders in encrypted financial processing and buyer protection.

Your financial information is never captured, stored, or visible on our site. All payments are processed directly through Stripe or PayPal using advanced encryption and fraud-prevention technologies. Your credit card and banking details remain completely private and protected at every step—ensuring a shopping experience that is as safe as it is elegant.

Both PayPal and Stripe empower our customers with industry-leading buyer protections and dispute resolution processes. Learn how each works below.

💳 PayPal Purchase Protection

When you check out using PayPal, eligible purchases are backed by PayPal’s Purchase Protection . This means you may receive a full refund if:

  • The item doesn’t arrive.
  • The item is significantly different from its description.
  • You report the issue within 180 days through PayPal’s Resolution Center.

PayPal reviews each claim individually and may request documentation such as proof of shipment or communication records.

PayPal FAQs

Which purchases are eligible for PayPal Purchase Protection?
Physical goods shipped and paid through PayPal are typically eligible. Some categories (e.g., custom services, certain digital items) may be excluded. Review the full terms on PayPal Buyer Protection.
How do I open a PayPal dispute?
Log in to PayPal and open a case in the Resolution Center within 180 days of purchase. You can message the seller and, if needed, escalate to a claim for PayPal to review.
Are original or return shipping costs covered?
Eligible refunds can include the item’s purchase price and original shipping. Return shipping is generally not covered unless otherwise specified by PayPal’s programs.
How long does PayPal’s review take?
Timelines vary based on evidence and responsiveness. Most cases resolve in days to a few weeks; PayPal notifies you at each step.

💰 Credit / Debit Card Payments via Stripe

Payments processed through Stripe are protected by your bank or card issuer’s chargeback policies. If a transaction appears unauthorized or fraudulent, you may file a dispute directly with your card provider.

Stripe facilitates this process by providing clear evidence review and fair resolution. Learn more at Stripe’s Dispute Process .

Stripe FAQs

What protections do I have when paying by card?
Your bank or card network (Visa, Mastercard, etc.) provides chargeback rights for unauthorized transactions and certain disputes. Outcomes are determined by the issuer’s rules and evidence provided by both parties.
How do I start a card dispute for a Stripe payment?
Contact the bank that issued your card (the number on the back of your card). They’ll initiate the dispute and request information. We’ll provide documentation via Stripe to help resolve the case fairly.
Are “item not as described” issues covered?
These are typically handled under your card issuer’s policies and our store’s return policy. Reach out to us first—we’ll work to make it right and, if needed, your issuer can review the case.
How long do card disputes take?
Timeframes vary by issuer and card network—often a few weeks to a couple of billing cycles. You’ll receive updates from your bank; we stay engaged via Stripe throughout the process.

🛠️ Need Assistance?

If you ever experience an issue with your order, our team is ready to help. Please reach out through our Contact page and include your order details so we can resolve it promptly.

*Coverage and eligibility are determined by PayPal or your card issuer. Auri Petra cooperates fully to ensure a fair and transparent outcome for every client.*